Delivering a shipment on time and error-free has never been more important. Customers have come to expect ultra-fast, flawless delivery from their experiences with hugely influential and disruptive companies such as Amazon.
They also expect to have complete visibility into the entire fulfillment and delivery process—including communications and status updates at each step of the process as well as the ability to monitor their orders in real-time.
Fortunately, the same technologies and innovations that enable delivery powerhouses such as Amazon are available to any fleet and delivery operation.
Using mobile computing, barcode scanning, RFID, and printing technologies, you can optimize your last-mile delivery operations and ensure impeccable customer satisfaction. You’ll also get the added benefit of increasing your overall efficiency.
Here are some ways our team at Informs has been helping companies achieve these gains by leveraging the latest technologies from Zebra.
Shipment Visibility & Traceability
Imagine being able to know and communicate the status of any order or shipment—from sorting, loading, and route planning to final proof delivery.
This is easily achieved with Zebra barcode labels, RFID tags, mobile computers, and scanners.
Zebra’s rugged, enterprise-grade hardware, labels, and tags collect the identifying data and information for each order or shipment. This information is stored in your fleet management or yard management system and can be accessed by your workers and shared with customers automatically and electronically.
It takes some system design and engineering, the right software, and some training for your staff, but the resulting visibility and traceability are crucial to meeting customer expectations and getting a competitive edge in the fleet and delivery business.
Delivery & Pick-Up Confirmation
As part of a complete visibility and traceability system, Zebra’s mobile computing and scanning technologies also provide a simple path to proof of delivery or pick-up.
Using Zebra mobile devices, workers can scan and record shipment deliveries or pickups, including an electronic signature, and validate a package or container’s condition with a photo record.
Keeping Workers and Drivers Connected
To keep your fleet and delivery operations running smoothly and on time, the same technologies can also be used to stay in contact with your drivers and other workers.
If you’re using mobile computers for scanning barcodes and running your fleet or yard management software, those same devices can provide integrated voice and data communication capabilities. This integration makes it easy for workers and managers to use voice, push-to-talk, SMS text, and even video to coordinate and communicate throughout the fulfillment process.
Increasing Efficiency
By embracing the latest technologies to run a fleet or yard management system, you can also increase your overall efficiency.
From cross-docking and truck loading to route planning and driver assignments, automated data capture paired with the right software can not only give your key personnel all the information they need to make timely and effective decisions but also optimize your work and delivery flows.
Real-Time Fleet Monitoring
Thanks to fleet management software, GPS, and hardware that connects drivers and even truck engines and telemetry, you can gain visibility into the location, route, status, and performance of every vehicle and driver.
Real-time access to these insights means you can proactively manage your fleet and drivers to maximize productivity, minimize downtime, and ensure regulatory and safety compliance.
Exploring Flawless Delivery for Your Business
If unlocking these benefits and achieving flawless delivery would be helpful for your business, contact our experts at Informs.
Our consultants and systems engineers can answer your questions and help plan and execute the right delivery management strategy for your business.
Call us at 616-399-7010 or email us at [email protected] to get started.
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